Waitlists are a Pro tool for full slots. When enabled, a volunteer can join the queue for a full slot instead of seeing only that it is filled. The queue belongs to the individual slot, so people waiting for one slot are not moved to another slot.
- Open the sheet from your dashboard.
- Open Sheet settings.
- Find Waitlist for full slots.
- Turn on the switch.
Existing waitlist entries remain available for review if the feature is turned off. On a Free plan, the saved queue is paused: the preference and existing entries are preserved, but new volunteers cannot join it and automatic promotion does not run. Upgrade to Pro and turn the switch back on to resume the feature.
Managing the waitlist
When a confirmed signup is canceled or removed, the first waiting person moves into the open spot automatically while the sheet is active, the waitlist is on, and the host has Pro. The person receives a promotion email with their signup details, although email delivery can still be affected by inbox rules or provider issues. Everyone else stays in the queue.
Review waiting people under the Waitlist section of the relevant slot on the management page. Expand a person's row to see their email and available actions. If a spot is open, select Move into spot, confirm Move In, and that person becomes a signup with a confirmation email. Select Remove to take someone out of the queue without signing them up.
The public page displays the waitlist only for full slots while the tool is active and the sheet can accept signups. Regular slot capacity still determines when a slot is full; see set slot capacity and spot limits.
For the Pro plan and billing controls, see manage Pro billing.