Canceling renewal stops the next Pro charge. It does not remove Pro access right away. This is a cancellation at the end of the current billing period, not an immediate downgrade.
- Go to Account.
- Scroll to Plan and Billing.
- Select Cancel renewal.
- Review the confirmation prompt and select Yes, cancel.
You keep Pro until the current billing period ends. The Plan and Billing section changes to Won't renew and shows the date Pro access ends when it is available. If you change your mind, select Resume renewal in that same section before the end date.
If you see a payment problem instead of a cancellation option, select Manage billing to open the billing portal and update your payment method.
What happens after the period ends
After the paid period, the account returns to Free. Free includes unlimited sheets with up to 40 slots on each sheet. Pro-only tools are no longer available on the Free plan. The Free limit counts slots per sheet, rather than the number of volunteers assigned to a slot. Existing volunteer signups are not erased.
Existing sheets with more than 40 slots remain intact. If you need the higher slot allowance or Pro tools again, select Upgrade to Pro from Account > Plan and Billing.
For payment methods and invoices, see manage Pro plan billing and invoices. Compare current plan options on pricing.